Frequently Asked Questions
Click on the following links to answer questions that are frequently asked. If you are unable to find the answer to your question, please contact us.
What is my contract number
This can be found on your copy of the Storage Contract document, which was issued when you first joined.
How do I use the Key Fob?
Hold your key fob close to the reader. It will recognise any valid access fob for entry and exit to the site.
Is there a site plan?
Yes. A copy of the site should have been given to you when you first joined although further copies are available from the Storit Supervisor. A copy is also located in the Storit security office.
What services are available?
Water and air are available from the wash down area. A small mobile compressor may be used and returned. Water is available but there are no waste disposal facilities.
What are the opening hours?
Normal office opening hours are from 08:00am until 5:00pm Monday to Friday excluding bank holidays.
The storage site is accessible 24/7 for all members
How do I access the site?
Your key fob will give access to the site 24 hours a day 7 days a week. Every transaction is recorded.
What happens in an emergency?
In any event please do not endanger yourself or others. Fire extinguishers are located throughout the site for your use. Contact the Storit supervisor on 01754 882222 or dial 999 for the Emergency Services.
The address is: –
What if I get stuck in the access area?
Please call our main number 01754 882222 & wait for assistance. There is an emergency exit available.
Is my plot just for me?
Yes. However you may lose your plot if your account falls into arrears.
When is my next bill due?
Who do I see if I have a complaint
What if my caravan has been damaged?
Please report it immediately if either you have damaged someone else’s caravan or if you find your own damaged.