List Of Customer FAQ's
Click on the following links to answer questions that are frequently asked.
If you are unable to find the answer to your question, please contact
us.
What is my contract number
How do I use the proximity card
Is there a site plan
What services are available
What are the opening hours
How do I access the site
How to use the Call Point
What happens in an EMERGENCY
What if I get stuck in the access area
How do I use and pay for additional services
Is my plot just for me
When is my next bill due
Who do I see if I have a complaint
What if my caravan has been damaged
Can anyone collect my caravan?
What is my contract number?
This can be found on your copy of the Storage Contract document, which was issued when you first joined.
How do I use the proximity card?
As the name implies, providing you are close enough to the reader it will recognise any valid access card for entry and exit to the site.
Is there a site plan?
Yes. A laminated copy of the site should have been given to you when you first joined although further copies are available from the Storit Supervisor. A copy is also located in the Storit security office.
What services are available?
Water and air are available from the Storit security office. A small mobile compressor may be used and returned. Water is available but there are no waste disposal facilities.
What are the opening hours?
Normal opening hours are from 08:00am until 5:00pm Monday to Friday excluding bank holidays.
How do I access the site?
Your proximity card will give access to the site 24 hours a day 7 days a week. Every transaction is recorded.
How to use the Call Point?
This is an intercom linked directly to the main reception. Press it and wait for someone to answer. If no reply is received outside of normal hours, use the alternative telephone numbers.
What happens in an EMERGENCY?
In any event please do not endanger yourself or others. Fire extinguishers are located throughout the site for your use. Contact the Storit supervisor via the nearest "Call Point" or dial 999 for the Emergency Services. The address is: -
Storit Limited (Next door to Ramco at Gate Entrance 3)
Church Lane
Croft
Skegness
What if I get stuck in the access area?
Please use the "Call Point" and wait for assistance. There is an emergency exit available.
How do I use and pay for additional services?
An annual membership charge is made when first joining and you will be asked if you wish to set up a standing order. Additional charges will be made to your designated credit card.
Is my plot just for me?
Yes. However, you may lose your plot if your account falls into arrears.
When is my next bill due?
The annual charge is made yearly in advance. Your next bill will be sent to you approximately six weeks before renewal is due.
Who do I see if I have a complaint?
Please see the Storit Supervisor who should be able to assist in most circumstances. Alternatively, please write in the first instance to the Managing Director.
What if my caravan has been damaged?
Please report it immediately if either you have damaged someone else's caravan or if you find your own damaged.
Can anyone collect my caravan?
Your caravan is fitted with a security device to prevent removal by anyone other than the owner. Only your Entry
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